If your account needs review

This guide describes an optional recovery screen that is disabled by default. Adding it to the repository does not mean it has been enabled on your SyRF site. Follow these steps only if you see Your account needs review during sign-in.

You may be signed in while your account still needs review before you can enter SyRF. The same screen is used when a request is still pending or a previous request was not accepted; it does not reveal review details or other accounts.

Getting help

1. Copy the Support reference shown on the screen.
2. Select Contact helpdesk@syrf.org.uk and include that reference in your message. Do not send passwords, verification codes, sign-in links, or cookies.
3. After the helpdesk confirms that your account is ready, select Check again.

Checking again only checks the current account. It does not submit a new review request, link accounts, or change your account. If your account is ready, sign-in continues through SyRF’s normal security checks. Otherwise the guidance remains; repeated clicks cannot approve a request.

The reference can change when you check again. Send the reference from the screen you are asking about; you do not need to find or send an account identifier.

If the session expires or you used the wrong account

Select Sign out and start again, then sign in with the account you intended to use. For your protection, an expired recovery session or one started with another account cannot continue sign-in. Complete any requested password, email confirmation, or profile steps before continuing.